Respond consistently
Bring WhatsApp and website conversations into one governed Message Centre with context, routing, cases, and collaboration.
Qmed Engage · Message flow
Watch a patient message become an AI-assisted reply.
From inbound WhatsApp or web chat into Message Centre—AI Concierge drafts a response from approved hospital knowledge so staff can review, refine, or send with confidence.
0s10s20s30s0:37.0
0:00.0
WhatsApp campaign command centreLive
Blast thousands.
Miss no one.
Fire a WhatsApp campaign to thousands of patients, watch every reply land on one live screen, and let AI resolve 9 in 10 — turning conversations into booked appointments.
SCALE3,000 patients reached in a single blast
Q+
LiveLive Message MonitorCampaign blast & inbound traffic — command view
Live chats
8of 126 active conversationsInbound / min
34+12% vs previous 10 minCampaign sent
2,480of 3,000 approved recipientsReply rate
17.3%428 patient repliesAI handled
91%within approved knowledgeNeeds attention
3auto-flagged & safeExecutive Health Screening — JulyAll8CampaignNeeds attention
Search patient, intent…Updated —
AR
WhatsAppAisha Rahman#CS-10482
AI preparing answer1m
“Is fasting required before the executive health screening?”
Health screeningCampaign
AI ConciergeSLA 00:42
DL
Web chatDaniel Lee#CS-10481
Waiting for verification1m
“I need to change my appointment tomorrow.”
RescheduleInbound
AppointmentsDue 02:04
MT
WhatsAppMei Lin Tan#PX-00218
Escalated to supervisor1m
“I have waited more than two hours for help.”
ComplaintInbound
Patient ExperienceDue 00:08
RK
Web chatRaj Kumar#SAFE-0044
Safety escalationnow
“I have chest pain and difficulty breathing.”
Urgent safetyInbound
Emergency policyImmediate
JW
WhatsAppJason Wong#CAM-0718
Campaign reply received1m
“Yes, please send me the available Saturday slots.”
Booking interestCampaign
Screening TeamSLA 01:18
PN
WhatsAppPriya Nair#CAM-0724
Tracked link clicked1m
“I opened the breast-screening package. Available next week?”
Women healthCampaign
AI ConciergeSLA 02:10
FA
WhatsAppFarah Aziz#CS-10491
AI preparing answer1m
“Where do I park for my appointment at the specialist centre?”
DirectionsInbound
AI ConciergeSLA 00:51
AA
WhatsAppAmirul Azman#CAM-0715
AI preparing answer1m
“Yes, please send me the executive screening brochure.”
Brochure requestCampaign
Screening TeamSLA 00:39
Blast progress
2,480 / 3,000 sentDelivery 95.2%Opt-out 0.6%
0s3s6s9s0:09.6
0:00.0
Live simulation · All patients, numbers & conversations are fictional demonstration data · Qmed Engage v0.4
Built for mid-to-large hospitals that need service quality and growth in one engagement layer.
ServeMessages, cases, approved answers and handoff
EngagePatient profiles, leads, campaigns and playbooks
ActivateTracked outcomes now, connected workflows later
Why Patient Engagement Centre
Move beyond a chatbot or shared inbox.
Qmed Engage connects the complete non-clinical relationship—from the first question to human service, lead follow-up, campaign engagement, and future hospital-system actions.
Assist with approved AI
Answer administrative questions from hospital-approved sources, in multiple languages, with source traceability and safe escalation.
Convert genuine interest
Capture service enquiries as owned leads, assign follow-up tasks, and connect campaigns to tracked or reconciled outcomes.
Protect patient trust
Apply consent, suppression, quiet hours, frequency controls, safety boundaries, knowledge approval, and auditability.
Product modules
One centre for service, intelligence, and engagement.
Each module can be introduced in stages, while sharing the same patient context, consent rules, knowledge, and event history.
01 · OPERATE
Message Centre
WhatsApp and web chat, persistent conversations, cases, routing, internal notes, escalations, and AI reply assistance.
Qmed Engage Service02 · ASSIST
AI Concierge
Multilingual hospital information, safe service navigation, lead capture, approved next actions, and full-context human handoff.
Qmed Engage Service03 · UNDERSTAND
Patient Profiles
Non-clinical identity, consent, conversations, leads, campaigns, ownership, and engagement history.
Qmed Engage Service04 · CONVERT
Lead Management
Capture, qualification, ownership, tasks, callbacks, service interest, attribution evidence, and manually reconciled outcomes.
Qmed Engage Growth05 · GROW
Campaign Studio
Permitted segments, approvals, personalisation, A/B testing, budgets, volume controls, emergency stop, and outcome reporting.
Qmed Engage Growth06 · AUTOMATE
Engagement Automation
Health-screening and wellness playbooks now, with appointment, no-show, post-visit, and visual workflow automation later.
Qmed Engage Growth07 · GOVERN
Knowledge Studio
Draft, review, approve, publish, expire, trace sources, detect gaps, and regression-test AI answers before release.
Qmed Engage Service08 · IMPROVE
Engage Insights
Customer service, AI quality, campaign, lead, safety, executive outcome, and technical-health visibility.
Qmed Engage Service09 · CONNECT
Connected Systems
Vendor-neutral appointment, identity, CRM, HIS, billing, data, and optional Qmed Journey connectors as the hospital expands.
Qmed Engage Automation10 · PROTECT
Governance & Safety
Tenant administration, consent, policy controls, AI boundaries, auditability, and an enterprise security roadmap.
Qmed Engage ServiceContinuous engagement
From first message to measurable outcome.
The first release works without deep hospital integration. Each stage is designed to accept live appointment, queue, billing, and Qmed Journey events later.
1
Discover
A patient asks about a doctor, service, package, preparation, facility, or process.
2
Assist
AI Concierge answers from approved knowledge or hands over with full context.
3
Convert
The system captures a lead, shares an approved link, or creates a callback task.
4
Engage
Consent-aware campaigns and fixed playbooks continue the patient relationship.
5
Measure
Track replies, clicks, forms, lead stages, callbacks, and reconciled hospital outcomes.
AI Concierge
Helpful by design. Governed by the hospital.
AI Concierge is positioned inside Qmed Engage—not as a clinical diagnosis tool. It helps with hospital information and safe service navigation, then escalates clinical, sensitive, uncertain, or emergency situations.
Approved knowledge onlyAnswers use published, hospital-owned content with version and source traceability.
Administrative boundaryNo autonomous diagnosis, treatment advice, prescribing, dosage, laboratory, or medical-image interpretation.
Full-context human handoffTransfer the transcript, detected intent, identity state, source evidence, and actions already attempted.
Permission before protected actionsIdentity verification and confirmed source-system results are required before future personal or transactional actions.
AR
What is included in the executive health screening package?
AI
The current Executive Health Screening package includes the tests listed in the hospital-approved package guide. I can share the brochure, send the hospital booking page, or arrange a callback from the Screening Team.
Grounded response · 96% confidenceSource: Executive Health Screening Guide v3.2 · Published · English
Standalone first · connected later
Sell it to any hospital. Deepen it with Qmed.
The first commercial proposal does not depend on an existing Qmed deployment. Future connectors can expand from engagement into the physical and operational patient journey.
Active standalone layer
Launch with hospital-owned knowledge, WhatsApp Business, website chat, staff workflows, tracked links, web forms, callbacks, and authorised outcome reconciliation.
WhatsApp BusinessWebsite chatKnowledge importTracked hospital linksCSV reconciliationCloud SaaS
Connected hospital journey
Add vendor-neutral hospital connectors and optional Qmed integrations when the hospital is ready for live actions, event-driven automation, and deeper attribution.
Appointment / schedulingHIS / EMRCRM / contact centreBilling / paymentData warehouseQmed AppointmentQmed QueueQmed Kiosk & Portal
Qmed EngagePatient Engagement Centre
Hospital systemsVendor-neutral connectors
Qmed platformJourney · Connect · AI
Commercial packaging
Start with service. Expand into growth and automation.
Three tiers create a clear entry point for different hospital priorities while keeping one product identity and upgrade path.
Planning prices shown for discussion — validate before quotation
Qmed Engage Service
For customer service, patient experience, and contact-centre teams that need one governed digital workspace.
RM1,800
per hospital / month
Message Centre for WhatsApp and website chat
AI Concierge with approved multilingual knowledge
Cases, routing, internal collaboration and handoff
Patient Profiles, consent and basic lead capture
Knowledge Studio and service / AI analytics
Qmed Engage Growth
For private hospitals that want customer service, lead conversion, consent-aware campaigns, and measurable commercial outcomes.
RM3,500
per hospital / month
Everything in Engage Service
Full Lead Management pipeline and ownership
Campaign Studio, segmentation and approvals
A/B testing, budgets, volume controls and emergency stop
Screening / wellness playbooks and attribution evidence
Qmed Engage Automation
For hospital groups ready to connect engagement with appointment, CRM, HIS, billing, analytics, and Qmed Journey workflows.
RM7,500
per hospital / month
Everything in Engage Growth
Visual automation builder and event-driven journeys
Appointment, no-show, post-visit and recovery automation
Hospital appointment, CRM, HIS, billing and data connectors
Optional Qmed Journey ecosystem connectors
Placeholder subscription pricing is shown per hospital or agreed facility bundle. Channel usage, AI usage, implementation, training, knowledge preparation, data migration, custom workflows, integrations, private connectivity, enterprise deployment, taxes, and third-party charges may be priced separately or governed by fair-use limits.
Common questions
Designed for a practical hospital buying journey.
Which Qmed Engage plan is right for our hospital?
Choose Engage Service for governed digital service and AI assistance. Choose Engage Growth when lead conversion, campaigns and follow-up playbooks are also priorities. Engage Automation is for hospitals ready to scope connected operational journeys.
Does the hospital need other Qmed products first?
No. Patient Engagement Centre is positioned as a standalone product for hospitals that are not current Qmed customers. Qmed Appointment, Queue, Kiosk, Portal, Navigation, Payment, and other modules become optional future connectors.
Does the first release need our HIS or EMR?
No. Engage Service and Engage Growth can begin with hospital-approved knowledge, website chat, WhatsApp, staff workflows, tracked links and callback handling. Hospital-system integrations are introduced only when they are ready and approved.
What do the monthly prices include?
The displayed amount is the platform subscription per hospital per month. Implementation, onboarding, data preparation, custom integrations, premium support, taxes and third-party usage may be scoped separately.
Is AI Concierge a clinical diagnosis or triage system?
The first release is administrative and service-navigation focused. It does not independently diagnose, recommend treatment, prescribe, provide dosage guidance, or interpret laboratory or medical-image results. Clinical or emergency intent follows hospital-approved escalation paths.
Can we start with Service and upgrade later?
Yes. The tiers are one product with a clear Service → Growth → Automation path. Upgrading does not require moving patient context, consent history, knowledge or engagement records into a different product.
How are marketing consent and patient trust protected?
Purpose- and channel-specific consent, opt-out, suppression, quiet hours, frequency caps, complaint and safety suppression, approval workflows, high-risk exclusions, and audit records are evaluated before outbound promotional communication.
Are WhatsApp and AI usage charges included?
Channel, cloud, AI-model and other third-party usage charges depend on volume and provider terms. They are reviewed during commercial scoping so the hospital can see the platform subscription and variable costs separately.
Can Qmed Engage book or reschedule appointments?
The standalone plans can share an approved hospital destination or create a human request. Direct booking, rescheduling or cancellation requires a separately delivered and validated scheduler connector.
How are patient data and staff actions governed?
Tenant isolation, role-based access, consent and suppression controls, audit evidence, approved knowledge and human takeover are built into the platform. Deployment-specific security, retention and data-residency requirements are confirmed with each hospital.
How does implementation begin?
We start with service and safety discovery, approved content, channel setup, staff roles, routing and a fictional-data sandbox. The hospital validates workflows before any production channel or live patient traffic is enabled.
Which languages are supported?
The Phase-1 experience supports English, Bahasa Malaysia and Simplified Chinese for approved content and assisted service workflows, with coverage governed through Knowledge Studio.
Turn patient conversations into better service and measurable engagement.
Start with a standalone Qmed Engage deployment, then connect the hospital journey as priorities and integrations mature.